We ship physical products to the following countries: Australia Austria Belgium Croatia Czech Republic Denmark Finland France Germany Ireland Italy Luxembourg Monaco Netherlands New Zealand Poland Spain Sweden Switzerland United Kingdom If you have any questions, feel free to get in touch!
The Ubisoft Store currently carries a quantity limit of six unique items per order. If your order has seven or more unique items, it will not be processed and the order will be cancelled automatically. To provide a fair purchasing experience for all of our players, high-demand products may also carry a limit of five units per order. If you have any other questions, feel free to contact us.
When pre-ordering a digital PC game through the Ubisoft Store, a confirmation email will be sent to the email address associated with your Ubisoft account. The game will automatically be added to your Ubisoft Connect PC library, with the Coming soon status. If pre-loading is available for your purchase, it will be indicated on the game page once available. You can access your game once it has been released. Console titles will be delivered as a physical product. Let us know if you have any questions!
For all purchases made through the Ubisoft Store, your credit card will be charged once the order has been processed and you have received a confirmation email. This also applies to payments for subscriptions to Ubisoft+, as well as pre-orders. Let us know if you have any questions!
To cancel your Ubisoft+ subscription at any time: • Access the My Subscription page of the Ubisoft Store. • Choose Cancel Membership. • Select Yes to confirm the cancellation process. Once cancelled, this option will be replaced with Re-Activate Ubisoft+. Choosing this will void your request to cancel your membership and the subscription will be renewed at the end of the subscription period. You will continue to have access to Ubisoft+ until the end of the subscription period, and you will not be charged again after your last payment. Unless cloud saves have been used, progression will be lost if you unsubscribe and uninstall the game. All premium content from Ubisoft+ will also be lost. If you have already received an invoice with details about your next payment before confirming cancellation, your subscription has been renewed for the following month. In this instance, this payment may still be processed with the billing information you initially provided, even if you cancel your subscription. Please note that if you have recently signed up for Ubisoft+, it can take up to two hours after receiving your order confirmation email before you will be able to cancel your subscription. Should you wish to close your Ubisoft account, you will need to wait until any Ubisoft+ subscriptions have ended. If you have any other questions, please get in touch.
Discount codes can be used on most Ubisoft Store orders. They are not valid for: • virtual currency packs. • Ubisoft+ subscription. • publishing products (books, comics, etc.). The codes cannot be used for in-game purchases and may not work in conjunction with existing offers, discounts or with other codes. Only one discount code can be used per order. The codes have an expiry date of three months, and can only be used once. If you are having trouble with redeeming your code, please get in touch, attaching an image of the code and any error you might receive to your case.
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