To generate the report:
• Open the Run command.
You can do this by holding down the Windows + R keys on your keyboard or searching for Run in your system.
• Type dxdiag in the dialogue box.
• Click OK or press Enter.
This will open the DirectXDiagnostic Tool.
• Click Save All Information....
• Save the file to your Desktop.
We may ask you to attach a DxDiag report to your support case to help us troubleshoot technical problems.
Do not hesitate to let us know if you have any other questions.