Accessing your Microsoft proof of purchase

QUESTION:

How can I view my Microsoft proof of purchase?

ANSWER:


You can view your proof of purchase in your Order history.

When attaching your proof of purchase to a support case, please ensure the screenshot includes all necessary details, including:

Account name: You may need to click on your username in the top-right corner of the screen to display this information.
• Amount paid.
• Date of purchase.
• Name of product.
• Order number.
• Order status.
• Xbox Live email address.

Do not hesitate to let us know if you have any other questions.

Associated Platforms

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