General PC Troubleshooting

In order to fully troubleshoot the problem that you are having, please try the steps below:

Run the Ubisoft Connect PC client as an administrator.

  1. Navigate to the Ubisoft Connect executable file on the hard drive: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\
  2. Right-click on the executable file and select to Run as Administrator.

Install Windows Updates.

  1. Click on the Windows Start button and go to All Programs
  2. Select Windows Update.
  3. Click "Check for updates" and if any are found, choose "Install updates." 

Update Drivers. 

Make sure the drivers for your video card, sound card, motherboard, and processor are up-to-date. Running two cards in SLI or running two screens can also cause issues. Deactivate SLI or unplug any additional screens you may be using. If you are overclocking, try running at the stock clock settings.

Clear Your Temporary Files
  1. Go to the Start menu on your Desktop.
  2. Press the Windows key and the letter R at the same time.
  3. Type in %TEMP% and press Enter.
  4. Select All (Edit > Select All or Ctrl+A).
  5. Click the Delete key.
Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.

Disable Your Background Applications.

  1. Go to the Start menu on your Desktop.
  2. Press the Windows key and the letter R at the same time.
  3. Type in MSCONFIG and press Enter.
  4. Uncheck the Load Startup items box, then select the Services tab.
  5. Check Hide all Microsoft services, then click the option to Disable All.
  6. Press Apply, then Close and pick the option to Restart.

Try running the game again. If the game loads and seems to be working, the problem is most likely related to one or more programs you have scheduled to load with Windows. You can then revert the settings back the way they were, and disable programs in a trial and error fashion using the startup tab in the MSCONFIG utility to try to find the culprit.

Note: Keep in mind that this is a temporary solution, and any changes can be reversed by returning to the MSCONFIG utility and re-selecting "Normal Startup".

If these steps are unsuccessful in resolving the technical issue you're experiencing, please collect and submit your MSINFO file to our Support team. We can review your system files and make any additional recommendations from there. 

Associated Platforms


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