Factors affecting the quality of connection in our games

If you think that your connection should perform better than the way you experience it in our games, there are some things you can consider:

• Reliability of your WiFi connection
If you are using WiFi, there are some simple steps to improve the connection.
• Bandwidth usage
If you are using more than one device on the same network, you may need to prioritise the game in your network.
• Double NAT
Sometimes, routers are not directly connected to the internet but to another local network. This can affect the quality of the connection.
 
• Internet Line Quality
Contact your Internet Service Provider to find out about the current internet line quality.
They will be able to give you information on the speed and latency of your line and let you know if there are issues. 

 

Associated Platforms

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