Ubisoft will only contact you if unusual activity is detected on your account to verify it is you, or ask you to reset your password if you did not perform the activity.
For example, different IP localizations or attempts to modify your password are considered as unusual activities.
Please beware of phishing emails. Ubisoft employees will never ask for you to provide your personal payment or login credentials.
If the email you receive asks you to provide personal credentials, contains typos, very unusual grammar or phrases, please reach out to us to verify the legitimacy of the email.