Information about 2-Step verification recovery codes
Recovery codes are unique, single-use codes you receive when you set up 2-Step verification on your account.
You will receive these recovery codes in an email from AccountSupport@ubi.com with the subject line 2-Step Verification Recovery Codes. If you cannot find this email, we recommend checking your SPAM/Junk folder.
Do not worry if you no longer have access to your recovery codes! You can reach out to us for assistance with disabling your 2-step verification or any other questions you may have.
Please note that you do not need to have access to your verification or recovery codes to contact us. In the interest of security, we will take you through an alternate Account Ownership Verification process before we make any changes to your account.