Download Issues in Ubisoft Connect
If you encounter issues when downloading your game through Ubisoft Connect, there are a few things you can try. The type of troubleshooting performed would depend on the root cause of the issue. We will summarize a few basic or general steps in this article that usually help with most situations players encounter.Launching Ubisoft Connect with administrator rightsCheck if Ubisoft Connect is in offline modeCheck the bandwidth usage in Ubisoft Connect To improve the download speed in Ubisoft Connect, you may need to change the bandwidth usage limit from None to another setting. To do so: 1. Open Settings by clicking: 2. In the Settings menu choose the Downloads tab or scroll down until you see the slider that allows you to manage the download speed for Ubisoft Connect. 3. Using the slider, set the speed limit to the value that is closest to your connection speed. 4. Save the changes. 5. Check your downloads for improvement. If the issue remains unchanged, try to lower the limit by one step at a time. We recommend that you experiment with different values to find the one best suited to your situation. Also, make sure that your network is set up correctly. Network configuration can vary depending on your hardware and software. To solve common issues, we suggest the following: If you are connected via WiFi, please try to connect your PC to an Ethernet cable.Check that you are using a private network and not a public one.If you own a smartphone, you can create a WiFi hotspot on your mobile device (3G/4G) to unlock your download or to check if there is an issue with your main network connection. Be aware that if you try downloading a full game through your mobile device, your mobile provider might charge you for the data. We advise using this only as a step to confirm if your network configuration is impacting the download. If the issue persists, reference our comprehensive connectivity troubleshooting guide for additional recommendations that you can follow to improve your network connection. If you have reviewed this article and have additional questions or need assistance, you can contact our Support Team at any time. Please provide us with details about what you are experiencing, what troubleshooting steps you've tried already, and any information you'd like for us to know about how Ubisoft Connect is behaving on your system.