Depending on how the issue manifests itself (for example, if it is a crash to desktop, a black screen or something else), the cause and the solution can vary widely. However, the following troubleshooting steps cover the most common technical issues.
If you still find yourself unable to run the game, please don't hesitate to contact our support teams
. For technical cases such as these, attaching a Dxdiag
to your case will greatly help our agents to investigate your situation.