Locating Your Tracking Number

Ubisoft Store
After your order has been shipped, you will be sent a confirmation email with tracking information to the email address used during checkout. 

You may also view the tracking information for your order through the My Orders page. 

On this page, click on "View order details" next to the order you are interested in tracking.

Here you can click on "Track your order" to see the current status of your order.

If your order is a pre-order title, you might receive your tracking number several days before the release. Please be aware that your tracking number will only start working once your parcel is on the way to you.

Ubisoft Merch Store

After your Merch order ships, you will be sent a confirmation email to the email address used during checkout. The tracking number will be sent in this email. Alternatively, you can check on your order page to look up your order and see the shipping status.

Associated Platforms


Thanks for your feedback. Thanks for your feedback. Sorry that didn't help.
Please submit a support ticket and tell us how we can help you.