In this FAQ, we put together a list of things that you may find interesting to know about Twitch Drops.
How do Twitch Drops work?
Watching the official stream for qualifying Ubisoft channels, or through other broadcasters we’ve partnered with for special campaigns, via Twitch
has the added benefit of winning free rewards. You will want to view the title's official web page for any news on Twitch Drop streams.
To earn a reward, simply spend some time on the stream and enjoy!
Are there any requirements?
You will need a Twitch account and a Ubisoft Account*. Both accounts need to be linked before the end of a Twitch Drop event.
There are multiple avenues to link your accounts to ensure you receive Twitch Drop rewards. See below for step-by-step instructions:
1. Register for Twitch Drops on the official website HERE
2. Log in with your Twitch Account and click Authorize.
3. Log in with your Ubisoft Account and click Activate my account.
4. Watch the stream.
1. Log in to the Ubisoft Account Management page HERE
2. Under Account information, navigate to Linked Accounts. Select Twitch.
3. Log in with your Twitch Account and click Authorize.
4. Watch the stream.
1. Navigate to Twitch Connections HERE
2. Locate Ubisoft, and click 'Connect'.
3. Log in with your Ubisoft Account and click Authorize. Then, Activate your account when prompted.
4. Watch the stream.
*Please ensure you are linking your Twitch account to the Ubisoft account that has the game on it.
The Twitch Drops program works only for Live Streams. You will not be eligible if you watch it later when Video On Demand is available.
Do I need Twitch Prime to be eligible?
Nope! Simply link your accounts, opt-in to the drops feature and start viewing.
How will I know if I earned a reward?
Your progress towards meeting the requirements of a Twitch Drop will be present on an overlay on the stream you are watching. This counter is also visible in the drop down menu from your name, under 'Drops'. Additionally, you can view your progress in the Drops Inventory, HERE
One you have met the required watch time, this counter will show 100% completion. You may then go to your Drops Inventory to see what Drop rewards you have earned!
How do I claim the rewards?
You will need to claim your rewards in the Drops Inventory page HERE.
When you have met the required watch time to earn a reward, there will be a "Claim" button present on the item. Clicking this will claim your reward! The reward will then show as unlocked.Note that this step must be completed within 24 hours after a campaign has concluded.
How will I receive the rewards?
All rewards you have claimed will be automatically added to the Ubisoft Account that is linked to your Twitch account up to 48 hours after a Drop event has concluded.
Here are some examples of the in-game locations where you’ll be able to pick up your reward:
- The Division - Available at the Reward Claim Vendor in your Base of Operations
- Rainbow Six: Siege - Available under CHARMS when customizing your Loadout
- Assassin's Creed: Origins - Available under Equipment
Each event will grant you a specific reward depending on the event. You can win things like Ubisoft Connect Rewards, game download codes, or in-game items. When Twitch Drops events are announced we’ll include a list of possible prizes.
Remember that you don’t have to watch all of that in one go – the time is counted throughout the whole stream campaign. So tune in whenever you want, come hang out with us, celebrate, and get some cool rewards!
Note: You are not guaranteed to win rewards during Twitch Drops events that involve a raffle/draw.
What platforms are included in the Twitch Drop event?
Twitch Drops are activated for all platforms a game is currently available on. Be sure you have your console account linked with your Ubisoft Account.
What can I do if I didn't receive my reward in-game?
As a first step, you will want to be sure you are registered
to receive Twitch Drops on your accounts.
Please note that if you do not have your accounts linked during an event, and if you do not claim a Drop reward 24 hours after a Twitch Drop campaign ends, the reward will not be available.
If your accounts are correctly linked
and you cannot find the reward in-game, please do not hesitate to contact our support team for assistance.