If you are having difficulties connecting online we would suggest that you ensure you have the following ports open in your router or firewall:

UDP:  3478-3479, 3658
TCP: 80, 443, 5223

Directions for configuring network ports are specific to the software and hardware being used, and can be found by visiting the manufacturer's website.
Please visit https://support.ubi.com/en-US/faqs/000024619 for more information.