Information about closing Ubisoft accounts with an active Wallet

Please note that the Wallet is only available in Canada and the US at this time.

If you wish to close your Ubisoft account you are able to withdraw funds from your Ubisoft Wallet, as long as it meets the following requirements: 

• In America, the balance of your Wallet must be $10 USD or lower.

If you do not meet these requirements, you unfortunately will not receive a refund for this amount.

To withdraw these funds, please get in touch.

Feel free to contact us if you have any further questions!

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