If you receive error code 17012 while playing games on Ubisoft Connect, please perform the following troubleshooting steps to see if you notice a change in the way the issue behaves:
If you have performed the steps mentioned in this article and are still having issues with your game, please reach out to our Support Team with information about the error code you've received, what troubleshooting you've tried so far, and any details about the impact that troubleshooting has had on the issue so we can continue to assist and get you back into your game.
- Run Ubisoft Connect on your PC with administrator rights
- Reinstall Ubisoft Connect
If you have performed the steps mentioned in this article and are still having issues with your game, please reach out to our Support Team with information about the error code you've received, what troubleshooting you've tried so far, and any details about the impact that troubleshooting has had on the issue so we can continue to assist and get you back into your game.