- If you purchased your copy of the game from Direct2Drive / IGN / Fileplanet, you will need to visit http://www.direct2drive.com and login to your account. Then press the red Download button to retrieve your keys.
- If you purchased your copy of the game from Ubisoft / Ubi.com, you will need to visit http://digitalstore.ubi.com and login to your account. Then press the red Download button to retrieve your keys.
In either case, there should be two keys available, the activation key, and the multiplayer key. When activating your game, be sure to only use the activation key. In a few cases, people have received an incorrect activation key. In the event that you are getting an Invalid Serial Key error when attempting to activate your game (after installation), please check your account online at the website you purchased the game to make sure you were given the correct key.
If you continue to have trouble activating your game, please submit an incident to us ('Ask A Question' tab above). When submitting an activation request incident, please be sure to include your Serial Number (Activation Code) as well as the Unlock Request Code you are given by the application when the activation fails..