Information about 2-Step verification recovery codes

QUESTION:

What are recovery codes?

ANSWER:


Recovery codes are unique, one-use codes you receive when you set up 2-Step verification on your account.

If you have enabled the feature on your mobile device, you can also request a text message with a recovery code.
 
Recovery codes

These can be used to access your account if you do not have access to your usual verification method, so keep them safe

If you have lost access to your verification method, or are having trouble generating a valid code, we recommend temporarily disabling the security feature. You can then set it up again to receive another set of codes.

Do not worry if you no longer have access to your recovery codes! You can get in touch for help with disabling the feature.

Please note that you do not need to have access to your verification or recovery codes to contact us. In the interest of security, we will take you through an alternate Account Ownership Verification process before we make any changes to your account.


Do not hesitate to let us know if you have any other questions.

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