Information about 2-Step Verification recovery codes


What are recovery codes?


Recovery codes are unique, one-use codes that you will receive when you set up 2-Step Verification on your Ubisoft account. Recovery codes can be used to access your account if you do not have access to your usual verification method, so keep them safe!

If you have activated 2-Step Verification on your mobile device, you can also request a text message with a recovery code.

Recovery codes

If you no longer have access to your recovery codes, you can contact Ubisoft Support for help with deactivating the feature.

Please note that you do not need to have access to your verification or recovery codes to contact us. In the interest of security, we will take you through an alternate account ownership verification process before we make any changes to your account.

Associated Platforms


Thanks for your feedback. Thanks for your feedback. Sorry that didn't help.
Please submit a support ticket and tell us how we can help you.