I Am Unable to Access My Ubisoft Account

QUESTION:

How do I regain access to my Ubisoft Account?

ANSWER:


Please note that this channel is intended to assist players that have lost access to their Ubisoft account, and we are unable to assist those that have received bans in The Division 2. Misuse of this channel may increase your ban period by two days.

Lost access to your account? We've got your back! Ubisoft Account access support is available via Live Chat from 9:30am - 2:30am EST, 7 days a week. Please select the issue below that is blocking access to your account to contact an account specialist.

Additionally, if you are having trouble signing into your Ubisoft account on one of our sites, please try clearing your cookies and cache, utilizing an incognito or private browsing window, or using a different browser altogether. If you need help with any of these suggestions, follow along with our web browser troubleshooting!

I have forgotten my account details.

I do not have access to the email address that is associated to my Ubisoft Account.

I am receiving an error when I attempt to login to my Ubisoft Account.

My Ubisoft Account has been hacked.

I need to deactivate two-factor authentication in order to regain access to my Ubisoft Account.

Two-factor authentication was enabled on my account without my consent.

I have lost access to Google Authenticator.

I lost my recovery codes and can't get back into my account.

Please note that the these links are only for players who are not able to sign into their accounts. If you are able to sign in and access your account, please contact us here!

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Unable to access your Ubisoft Account?

Account Support Chat
Chat is currently unavailable.

9:30 am - 2:30 am ET, 7 days a week