Pending Payment - Order Failed

QUESTION:

What do I do if my order has failed, and I have a charge on my account?

ANSWER:


It may take up to 24 hours for your order to appear on your account.

If the order fails to process, an authorization hold(pending charge) may show on your bank statement. Funds associated with authorization holds will be released after 48 hours.

Depending on your financial institution, it may take up to 10 business days for the authorization hold to be removed from your statement.

Customer support cannot expedite the removal of the hold from your statement.

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