Information about 2-Step Verification


What is 2-Step Verification?


2-Step Verification (also known as 2-Factor Authentication or 2FA) is an optional feature that provides an extra layer of security to your account.

Once you have set it up, you will be asked to provide a unique code every time you log in to your Ubisoft Account.

If someone other than you attempts to connect to your account while 2-Step Verification is active on your account, they will be asked to provide a code that is randomly generated and received via an application on your phone or an email.

They should not be able to access your account if they don't have access to your mobile application or to your emails, and you will receive an email from Ubisoft informing you about potential suspicious activity on your account. 

If the password and login entered by this person is correct, it is possible that you could see successful connections on your Account Management website, that do not come from you.

This means your login details may have been compromised and you need to change your password

We recommend that you update it to something unique to your Ubisoft account that you do not use across other online services. 

2-Step Verification is not currently available across all services, however it is used across some of our key services that contain your personal information, like Uplay.

As part of our efforts to secure our players' accounts, we are working to deploy 2-Step Verification across more Ubisoft destinations in the future.

Currently, you can enable 2-Step Verification on your:
Please note that while this feature is optional, it is required if you would like to play Rainbow Six: Siege competitively.

If you have set up 2-Step Verification on your account, you also have the option to manage trusted devices.

Should you encounter any issues with 2-Step Verification, please consult our dedicated article or reach out to us.

Please note that you do not need to have access to your verification or recovery codes to contact us. In the interest of security, we will take you through an alternate Account Ownership Verification process before we make any changes to your account.

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