Troubleshooting issues with 2-Step Verification

QUESTION:

I am having trouble with 2-Step Verification. What can I do?

ANSWER:


We appreciate that you may sometimes encounter problems when using 2-Step Verification, which could stop you from logging in to your account.

To help you get back to your games, we have prepared some guides to address the most common scenarios:
 
If you need further help or have any questions, please feel free to get in touch!

Please note that you do not need to have access to your verification or recovery codes to contact us. In the interest of security, we will take you through an alternate Account Ownership Verification process before we make any changes to your account.

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