Depending on how the issue manifests itself (for example, if it is a crash to desktop, a black screen or something else), the cause and the solution can vary widely. However, the following troubleshooting steps cover the most common technical issues.
- If your computer does meet the system requirements but you are still experiencing issues, try the steps outlined in our basic PC troubleshooting article.
If you still find yourself unable to run the game, please don't hesitate to contact our support teams.
For technical cases such as these, attaching a Dxdiag and Msinfo to your case will greatly help our agents to investigate your situation.