Recovering your account via text message

QUESTION:

How can I set up account recovery via text message?

ANSWER:


In case you lose access to your Google Authenticator, you have the option to receive your verification code via text message when you log in.

Please note that a mobile phone number can only be connected to one Ubisoft account at a time.

To set up recovery via text message:
  1. Please login to your Ubisoft account through the Account Management website
  2. Navigate to the Security page.
  3. Select Add next to Recovery phone number.
Please note that this option will only be visible if you have previously set up Google Authenticator on your account.
You can still add a phone number to your account by selecting the option from the Private information section of your Account Information page, however you will not be able to use it as a recovery method until you have activated 2-Step verification on your mobile device.
  1. Enter your phone number.
  2. Click Add.
  3. Enter the security number sent to your mobile number.
  4. Click Submit.
     
 
Recovery number displayed on account

Your recovery number should now be partially displayed in the 2-Step verification section of the Security page and the Private information section of the Account Information page.

 
To change your recovery number:
  1. Please login to your Ubisoft account through the Account Management website 
  2. Navigate to the Security page.
  3. Select Edit next to Recovery phone number.
  4. Enter your new phone number.
  5. Click Update.
  6. Enter the security number sent to your mobile number.
  7. Click Submit.

From the Edit page, you can also remove your recovery phone number by navigating to the Remove tab and clicking Remove
 


For any other questions, please feel free to get in touch!

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