The Division

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The Division

Accessing the PTS on Consoles

If you have been selected to participate in the PTS for Xbox One or PS4, you will receive an email congratulating you on your selection. To confirm your participation and join in, please follow the steps below: - Navigate to the confirmation page by clicking on the link in the selection email. - Log in with your Ubisoft Account credentials. - Select the platform you would like to play on. - You have now confirmed your participation. You will receive an email including your key. - Activate your key in the Xbox Live Market or in the PSN Store. - Start your preload and join us for our very first console PTS! Please note: If you activated a key for the Update 1.7 PTS, you will already be eligible to play on the Update 1.8 PTS. If you think that you're eligible to participate but you haven't received your key, do not hesitate to contact us. If you tried to redeem your activation key on the PSN Store and it didn't work, please get in touch with us.
The Division

Known Issues

If you are experiencing an issue which isn't covered in our existing FAQs, please check our Forums for the latest information. Our Forums are regularly updated by the community and our Forum moderators. Please click here to access the Forums for the latest information regarding The Division.
The Division

Reporting Bad Behavior FAQ

We want our players and community to work together and have a good time when playing The Division. With that in mind, we do not condone any kind of bad behavior. Whether that is verbal or written, if you have come across this type of behavior, we would like to hear from you. So we can further investigate and take the appropriate steps in order to resolve this issue, please contact our Support Team with the information below: Reported Player's Username: Time of observed bad behavior: Description of the situation: If available, please provide us with Pictures and Videos links. Please note. If the bad behavior happened within either Playstation 4 or Xbox One, we advise you to contact either Sony Support, or Xbox Live Support. For PC players, you can contact our Customer Support Team by creating a Support Ticket.
In-game purchase delivery delayed

As part of our ongoing efforts to improve and maintain the security of player accounts, some transactions may be referred for a risk assessment by our automated security system. The process may take up to 24 hours and once the transaction has been approved, the in-game currency will be credited to your account. To ensure your future transactions are approved, please:• never share your credentials with third parties. • check that you can afford the transaction before placing an order. • avoid multiple purchase attempts if the first transaction has been declined. Please note that trying to place orders repeatedly after your first transaction was refused, or refunding the transaction via your service provider while it is being processed may lead to sanctions. If you have not received your items after 24 hours and have not heard from us in that time, please do not hesitate to contact us, attaching your proof of purchase to the case.
In-game purchase not delivered

As part of our ongoing efforts to improve and maintain the security of player accounts, some transactions may be referred for a risk assessment by our automated security system. If your purchase is referred, you will receive an in-game notification, and an e-mail with more information will be sent to the address associated with your Ubisoft account. Please note that this only applies to purchases made on PC versions of the game. Console purchases have a grace period of 24 hours to allow for first party processing. Do not hesitate to contact us if you have any other questions.
In-game purchase order blocked

As part of our ongoing efforts to improve and maintain the security of player accounts, some transactions may be blocked by our automated security system. The process may take up to 24 hours and once the transaction has been approved, the in-game currency will be credited to your account. To ensure your future transactions are approved, please:• never share your credentials with third parties. • check that you can afford the transaction before placing an order. • avoid multiple purchase attempts if the first transaction has been declined. Please note that trying to place orders repeatedly after your first transaction was refused may restrict functionality of your account (including the ability to make purchases) and result in sanctions. If you continue having trouble with buying in-game currency, please do not hesitate to reach out to us for help.

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The Division

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TOP FAQs

Accessing the PTS on Consoles

Known Issues

Reporting Bad Behavior FAQ

In-game purchase delivery delayed

In-game purchase not delivered

In-game purchase order blocked

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