The Division

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Unlocking Ubisoft Connect Rewards for Legacy Games

Some of our older games are no longer patched and therefore have not transitioned to Ubisoft Connect. They will maintain the Ubisoft Club branding even after the release of Ubisoft Connect. For these games, we have unlocked all Ubisoft Connect rewards for free! You will see notifications confirming that all rewards have been unlocked upon starting your game. The classic challenges have been disabled and will not be visible in Ubisoft Connect. You will still be able to see your stats and the leaderboards for some of these games though. We have unlocked the Ubisoft Connect rewards for the following games: Anno 2070 Anno 2205 Anno 1800 Assassin's Creed III Assassin's Creed: Revelations Assassin’s Creed IV: Black Flag Assassin's Creed: Odyssey Assassin’s Creed: Origins Assassin’s Creed: Syndicate Assassin’s Creed: Unity Child of Light Far Cry 4 Far Cry 5 Far Cry Primal Ghost Recon: Future Soldier Ghost Recon: Wildlands Might & Magic: Heroes VI Might & Magic: Heroes VII Might & Magic X: Legacy Monopoly Plus Just Dance 2018 Just Dance 2019 Just Dance 2020 Rocksmith 2014 Remastered Edition South Park: The Fractured But Whole South Park: The Stick of Truth Starlink: Battle for Atlas Tetris Ultimate The Crew The Crew 2 The Division The Setters VII Watch Dogs Watch Dogs 2 Please note that this list is not exhaustive.
PC › The Division

Delta C-1-200 error in The Division

If you are getting this error message while trying to connect to the Public Test Server, it's possible that there are currently no testing phase occurring. To find out if this the case, please check our forums. If the PTS is currently open but you are getting this error message, please continue with our technical troubleshooting steps. Feel free to contact us if you have any further questions.
The Division

Reporting Cheaters FAQ

We believe in fair play for everyone and we understand how frustrating and disruptive it can be when coming across this type of behavior. If you have come across this type of behavior, we would like to hear from you. So we can further investigate and take the appropriate steps in order to resolve this issue, please contact our Support Team with the information below: Reported Player's Username: Time of observed cheat: Description of cheat used: If available, please provide us with Pictures and Videos links. You can contact our Support Team by creating a Support Ticket for the platform played by the cheater: Player Cheating on PC Player Cheating on PS4 Player Cheating on Xbox One
IPv6 Connectivity Issues

If your Internet Service Provider is using an IPv6 protocol and you are experiencing issues with online functions of the game, please make sure that IPv4 protocol support is enabled in your router settings. Due to the sheer number of different router models available on the market we are unable to guide you through the process, but information regarding this setting should be available in your router's manual or on your ISP's support website.
The Division

Reporting Bad Behavior FAQ

We want our players and community to work together and have a good time when playing The Division. With that in mind, we do not condone any kind of bad behavior. Whether that is verbal or written, if you have come across this type of behavior, we would like to hear from you. So we can further investigate and take the appropriate steps in order to resolve this issue, please contact our Support Team with the information below: Reported Player's Username: Time of observed bad behavior: Description of the situation: If available, please provide us with Pictures and Videos links. Please note. If the bad behavior happened within either Playstation 4 or Xbox One, we advise you to contact either Sony Support, or Xbox Live Support. For PC players, you can contact our Customer Support Team by creating a Support Ticket.
The Division

Accessing the PTS on Consoles

If you have been selected to participate in the PTS for Xbox One or PS4, you will receive an email congratulating you on your selection. To confirm your participation and join in, please follow the steps below: - Navigate to the confirmation page by clicking on the link in the selection email. - Log in with your Ubisoft Account credentials. - Select the platform you would like to play on. - You have now confirmed your participation. You will receive an email including your key. - Activate your key in the Xbox Live Market or in the PSN Store. - Start your preload and join us for our very first console PTS! Please note: If you activated a key for the Update 1.7 PTS, you will already be eligible to play on the Update 1.8 PTS. If you think that you're eligible to participate but you haven't received your key, do not hesitate to contact us. If you tried to redeem your activation key on the PSN Store and it didn't work, please get in touch with us.

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TOP FAQs

Unlocking Ubisoft Connect Rewards for Legacy Games

Delta C-1-200 error in The Division

Reporting Cheaters FAQ

IPv6 Connectivity Issues

Reporting Bad Behavior FAQ

Accessing the PTS on Consoles

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