How do I change the game's language? How do I switch off the music in the game? How do I earn a star? Can I earn a star faster? How do I add teammates? Is it possible to investigate scenes for less energy? Can it take less time to complete an analysis? How do I get to the next episode? I can't find a hidden object! What should I do? What is the TIME ATTACK MODE? What is my BASE SCORE? How is the TIME BONUS calculated? What are Combos? What are GOLDEN WORDS? How do I regain Energy? Can I have more energy in my energy bar? How do I know when I'll reach the next level? Are you going to release more episodes? How can I change the way my Avatar looks? What is spin the wheel and where can I access it? How can I collect more token chips? How do I collect gold badges? What are recruits? How do I hire more recruits? What are packages and how can I collect them? How can I see the packages and items I have collected? How can I open packages? Can I get a key faster? How do I use the items dropped from packages? How can I use my CSI crew? Where can I access my recruits and CSI crew? Can I hire as many recruits as I wish? What is prestige mode and how do I access it? How can I collect platinum badges? What are quests? How do I change the game's language? The game’s language will adapt to the language setup on your device. How do I switch off the music in the game? You have two ways to deactivate the music and / or sound effects in the game: - By the SETTINGS menu: go in the OPTION tab then switch the button(s) to OFF position; - By the pause button while playing a scene. How do I earn a star? You will have to search a Crime Scene multiple times to get enough reward points & eventually complete a star. The more you visit a scene, the better you memorize the items’ place, the less time it takes to find the Hidden Objects, hence, the faster you complete a star! But don’t forget – you are not a private detective, so playing with your friends will also help you complete stars faster! Can I earn a star faster? Of course! You can earn stars faster in a multiple number of ways: - Using power-ups while investigating a crime scene increases your chances of getting a higher score. - Using teammates or recruits. They will give you a certain amount of golden word objects to collect which give more points, hence giving you a higher score at the end of the Scene - Finally, you have the ability to finish an ongoing star by using cash. How do I add teammates? You and your friends have to be connected to Facebook. Once connected, your friend will automatically appear on the partner selection screen for you to select as a partner to the crime scene! If your friend is not playing CSI: Hidden Crimes, then you can send them an invite by selecting Menu --> Teammates. Is it possible to investigate scenes for less energy? Once you have mastered a scene, replaying the scene will cost only 5 energy points. Additionally, all scenes in prestige mode will only cost 5 energy points. Can it take less time to complete an analysis? Our forensics are working as fast as they can – but you can speed up the process by sparing some currency! Speed up analysis to help your favorite forensics & discover the results right away! Tap the FINISH NOW button. You need to have enough CASH to do so. The amount of CASH required is indicated on the button. (Please refer to the CSI: Hidden Crimes - In-App Purchases FAQ for more information about how to do so.) How do I get to the next episode? You need to complete the main story objectives of an episode to unlock a new one. You need the help from a maximum of three friends or you can pay the displayed amount of CASH in order to proceed to any episode (starting after episode two). If you already finished an episode and want to complete the remaining objectives of that episode, go back to the map screen and tap on the episode pin you want to access. This will open a Pop-up window where you will be able to confirm your choice. I can’t find a hidden object! What should I do? You have access to different helps outside and inside an investigation scene. INSIDE A CRIME SCENE: You can hold your finger on a specific word plate in the top list at any time and a small window will slide in to reveal what the Object looks like in the scene. Note: you still need to look for it in the scene and the Object may be obscured by another one. Also, the HINT button located at the bottom right corner of an investigation scene will pinpoint a single Object from the top bar list. This feature is free of cost and is not limited in the amount of use. You will not have a point penalty for using the HINT during an investigation. However, a cool down time will prevent you from re using it right away. BEFORE A CRIME SCENE: Additionally, before jumping into a scene you can add specific POWER-UPS which will unlock in the PARTNER SELECTION screen when you level up. They will help you to easily find Objects in the scene. What is the TIME ATTACK MODE? The TIME ATTACK MODE is the challenging game mode for the most brilliant CSIs. You’ll have to find a maximum of words within a limited time. Please note that the time limit increases as you progress in the Crime Scene. What is my BASE SCORE? Your BASE SCORE is earned when you discover Hidden Objects in the Crime Scenes. It can be valuable Objects such as clues or normal Objects, but both will reward you with a base score. Please note that the BASE SCORE is different in the normal Crime Scenes and the TIME ATTACK MODE. How is the TIME BONUS calculated? The TIME BONUS rewards the fastest CSIs. Depending on how much time you spent in the Crime Scene, you’ll get a TIME BONUS more or less significant. Memorizing the Objects the best you can will enable you to reach the best TIME BONUS score. What are Combos? If you find several Objects within a short time, you make combos and get additional score. The longer the chain of Combo is, the better your score. Please note that an incorrect tap will reset the Combo bar, so be accurate in order to get the maximum score! What are GOLDEN WORDS? GOLDEN WORDS are a good way to give a boost to your score and complete the stars faster. Every time you bring a partner on a Crime Scene, this one offers you GOLDEN WORDS. The GOLDEN WORDS are special Objects taken from the Objects you need to find. A normal partner will offer you one GOLDEN WORD. However, if you have teammate playing the game regularly, they can offer you more GOLDEN WORDS and finding them all can grant you up to 100,000 extra score! How do I regain Energy? The Energy refills over time. Every 4 minutes and 30 seconds, you get 1 Energy point. You don’t have to be logged into the game to get Energy back, you can leave the game and come back later to find your bar refilled. The Energy is capped at 80 points, which means that it will stop refilling once it reaches 80 points. Note: using Energy items (Coffee, Donut and Pizza) refills energy more quickly up to and over the 80 point limit! Can I have more energy in my energy bar? As a standard, the energy bar is capped to 80 points. You can go over that limit by: - Getting energy points from teammates. - Using energy items such as coffee, donuts, or pizza. - Permanently buying an energy bar extension with cash up to 120 energy points. How do I know when I’ll reach the next level? Your level is displayed in the small Blue Shield icon in the left corner of the top bar. The gauge displays the amount of points required to access the next level. Tap the Blue Shield icon to get more details about your Level and your Rank. Are you going to release more episodes? New episodes are planned to be released on a regular basis. Stay tuned for info on our Facebook page https://www.facebook.com/csihiddencrimes & follow us on Twitter @CSIHiddenCrimes ! How can I change the way my Avatar looks? You can change the way your Avatar looks by tapping the AVATAR icon in the Ribbon menu. This will open the Avatar screen where your actual Avatar and ranking will be displayed on the left side. Tap on one of the 5 TAB categories on the top of the inset window to access the different items available. You can preview any item before buying it. PREVIEW will be displayed on top of the chosen item without you being charged for it. If you wish to buy the item, simply tap on the GREEN BUTTON showing the required amount for that item. When finished with your changes tap on the DONE button at the bottom of the screen to close it. What is spin the wheel and where can I access it? The spin the wheel feature gives you a chance to win exciting in-game rewards that will help you progress. For every 3 token chips earned or purchased, you are provided with the chance to spin the wheel once. The spin entry point placed on the left side of the map allows you to access this feature. How can I collect more token chips? The more you play, the more you get. After completing a scene, you will have the chance to be rewarded with one chip. Alternatively, you can access the shop and buy more token chips using cash. How do I collect gold badges? Gold badges are rewarded to all of our enthusiastic detectives who collect all the gold stars in a single episode. Gold badges allow you to unlock recruitment centers on the map. What are recruits? Recruits are NPCs (non-playable characters) that you can hire from the recruitment centers you've unlocked on the map. Recruits enact the same role as a partner while investigating a crime scene; however, recruits will always be equipped with 5 golden words and also give you a chance to win a crime scene loot item. How do I hire more recruits? Recruits are hired from recruitment center pins on the map. To unlock recruitment centers, you have to collect a certain amount of gold badges. What are packages and how can I collect them? Packages contain collectible items that you can use to complete collections in order to upgrade recruits to your CSI crew. Packages can be gained after you finish investigating a crime scene. NOTE: You can only have a maximum of 9 packages at once. To obtain more, you would have to open some of them. How can I see the packages and items I have collected? The partner entry point on the left side of the map takes you straight to your inventory page where you can check out all packages and collectible items obtained. How can I open packages? Keys are required to open packages. The spin the wheel feature allows you to get keys as rewards. 1 key = 1 package opening. Click on the partner entry point on the map --> click on the inventory tab --> click on a package to open it and you will receive a collectible item. Can I get a key faster? In the spin the wheel feature, you will get an option to use coins and upgrade your chances of winning keys; however, you can only use a maximum of 4 upgrades per spin. How do I use the items dropped from packages? Obtaining collectible items from packages helps you complete collections. Completing collections will upgrade your recruits and CSI crew members. Each recruit upgrade gives you more rewards, while each CSI crew upgrade gives you stronger perks. How can I use my CSI crew? The CSI crew rewards our detectives with permanent passive perks that you can enhance by completing collections. These perks are always available to you as long as the CSI crew member is unlocked. Where can I access my recruits and CSI crew? To access your recruits: Tap on the partner entry point on the map --> click on the recruits tab on the top of the page. To access your CSI crew: Tap on the partner entry point on the map --> click on the CSI crew tab on the top of the page. Can I hire as many recruits as I wish? A maximum of 6 recruits can be hired once; however, if you wish to hire more, you can swap the hired recruits with the new recruits available. NOTE: the recruits which are swapped do not lose out on their progress and can be hired back at no extra costs. What is prestige mode and how do I access it? Prestige mode is an option given to our staunch detectives after they earn a gold badge in their episodes. Prestige mode comes along with a few changes: 1. Instead of being rewarded gold stars, you will be rewarded with platinum stars. 2. Friends and recruits will be equipped with platinum words instead of gold words, which will give you a higher overall score. 3. Platinum stars can be traded for 2 cash. How can I collect platinum badges? When you are provided with a gold badge as an accomplishment, you are given the ability to upgrade your scenes to prestige mode. In prestige mode, you will be awarded platinum stars instead of gold stars. When you complete collecting all platinum stars, you will be rewarded with a platinum badge. These badges are used to complete quests granting you different rewards. You can check out your rewards on the quest entry point on the map. What are quests? Quests are objectives that get you rewards such as energy items, recruits, CSI crew, and more upon completion! You can check out your current quests through the quests entry point on the map.