Ubisoft Store

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Receiving pre-ordered games

When pre-ordering a digital PC game through the Ubisoft Store, a confirmation email will be sent to the email address associated with your Ubisoft account. The game will automatically be added to your Ubisoft Connect library, with the Coming soon status. If pre-loading is available for your purchase, it will be indicated on the game page once available. You can access your game once it has been released. Console titles will be delivered as a physical product. Let us know if you have any questions!
Ubisoft Store › Ubisoft Store

Ubisoft Store Shipping Locations

We ship to all 50 states of the US and Canada. We also ship to Puerto Rico. Note about APO, or FPO addresses: We cannot ship any order to an APO or FPO address. Any order being shipped to one will be canceled.
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Ubisoft Store - Credit card charges

For all purchases made through the Ubisoft Store, your credit card will be charged once the order has been processed and you have received a confirmation email. This also applies to payments for subscriptions to Ubisoft+, as well as pre-orders. Let us know if you have any questions!
Ubisoft Store › Ubisoft Store

Information about Sales Tax

The Ubisoft Store s required by law in most areas to collect sales tax on orders. The actual rate applied within any particular area may vary by city and county. The rate applied to your order will vary. Sales tax rates are determined by your country and may vary from city to city. The tax rate will be calculated during checkout automatically while entering your information.
Ubisoft Store

Ubisoft Store Cart Restrictions

The Ubisoft Store currently carries a quantity limit of six unique items per order. If your order exceeds seven unique items, it will not be processed and the order will be canceled automatically. In an effort to provide a fair purchasing experience for all of our players, high-demand products may carry a limit of five units per order. This limitation is only for the Ubisoft Store and does not impact the Ubisoft Gear Store.
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Adding funds to a Ubisoft Wallet

Please note that the Wallet is only available in Canada and the US at this time. Funds can be added to your Ubisoft Wallet in several ways: On the Ubisoft Store • Visit the Ubisoft Store. • Login with the Ubisoft account you would like to credit. • Select the wallet icon to open the management page. • Choose Add Funds. • Follow the onscreen instructions. If you are on a mobile device, select the hamburger menu in the top left corner of the screen, choose Manage my Wallet and then Add Funds instead. Ubisoft Connect PC • Open the client. • Select your Wallet in the top right corner of the window. • Choose Add Funds. • Follow the onscreen instructions. During checkout If you are trying to buying a product on the store with your Wallet, you will get the option to add more funds you your Wallet, if your current Wallet balance is insufficient. Funds that you have added to your Wallet have no expiry date. Feel free to get in touch if you have any other questions.

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TOP FAQs

Receiving pre-ordered games

Ubisoft Store Shipping Locations

Ubisoft Store - Credit card charges

Information about Sales Tax

Ubisoft Store Cart Restrictions

Adding funds to a Ubisoft Wallet

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