Ubisoft Store

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Receiving pre-ordered games

When pre-ordering a digital PC game through the Ubisoft Store, a confirmation email will be sent to the email address associated with your Ubisoft account. The game will automatically be added to your Ubisoft Connect library, with the Coming soon status. If pre-loading is available for your purchase, it will be indicated on the game page once available. You can access your game once it has been released. Console titles will be delivered as a physical product. Let us know if you have any questions!
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Ubisoft Club Store discount code limitations

These codes only work on Ubisoft Store orders. Only one discount code can be used per order. The discount code is not valid for pre-orders, in-game currency, UPLAY+ or newly released titles. Newer titles exit the new release window three months from the official launch date. Scott Pilgrim vs. the World: The Game - April 14th This code expires three months after you redeem the reward. To redeem you must have a Ubisoft Account and have more than 100 Club Units in the account. These codes do not work on the Ubisoft Merch Store. Canada Store Restrictions: The discount is 20% off the stated price of the item or CAD 50, whichever is less.
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Ubisoft Store Shipping Locations

We ship to all 50 states of the US and Canada. We also ship to Puerto Rico. Note about APO, or FPO addresses: We cannot ship any order to an APO or FPO address. Any order being shipped to one will be canceled.
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Ubisoft Store - Credit card charges

For all purchases made through the Ubisoft Store, your credit card will be charged once the order has been processed and you have received a confirmation email. This also applies to payments for subscriptions to Ubisoft+, as well as pre-orders. Let us know if you have any questions!
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Information about Sales Tax

The Ubisoft Store s required by law in most areas to collect sales tax on orders. The actual rate applied within any particular area may vary by city and county. The rate applied to your order will vary. Sales tax rates are determined by your country and may vary from city to city. The tax rate will be calculated during checkout automatically while entering your information.
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Ubisoft Store Cart Restrictions

The Ubisoft Store currently carries a quantity limit of six unique items per order. If your order exceeds seven unique items, it will not be processed and the order will be canceled automatically. In an effort to provide a fair purchasing experience for all of our players, high-demand products may carry a limit of five units per order. This limitation is only for the Ubisoft Store and does not impact the Ubisoft Gear Store.

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TOP FAQs

Receiving pre-ordered games

Ubisoft Club Store discount code limitations

Ubisoft Store Shipping Locations

Ubisoft Store - Credit card charges

Information about Sales Tax

Ubisoft Store Cart Restrictions

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