Please note that the Wallet is only available in Canada at this time. Should you require to have your Ubisoft Wallet deleted from your Ubisoft account please reach out to us. Please be aware that you will lose the unused balance of your Ubisoft Wallet when deleting the Wallet from your account. Feel free to get in touch if you have any other questions.
Digital itemsPre-orders of eligible digital Ubisoft titles may be cancelled as long as the product has not been delivered, typically, up to the title's official release day. To cancel your pre-order for a digital item, select the Ask for a refund link next to the relevant product on the Order History page of the Ubisoft Store. Physical itemsThe cancellation period for pre-orders can vary between 15 and 30 days, depending on the product. Once we being preparing to ship your order, it will no longer be eligible for cancellation. Physical products will be shipped to arrive on or after the official release date, depending on the shipping method selected during checkout. If you are unable to contact us to cancel the pre-order, you can return the product in its original condition or reach out to your courier to refuse the shipment. You will receive a refund once the return shipment is processed. If you have any other questions, please get in touch.
Please note that the Wallet is only available in Canada at this time. Funds can be added to your Ubisoft Wallet in several ways: On the Ubisoft Store • Visit the Ubisoft Store. • Login with the Ubisoft account you would like to credit. • Select the wallet icon to open the management page. • Choose Add Funds. • Follow the onscreen instructions. If you are on a mobile device, select the hamburger menu in the top left corner of the screen, choose Manage my Wallet and then Add Funds instead. Uplay PC • Open the client. • Select your Wallet in the top right corner of the window. • Choose Add Funds. • Follow the onscreen instructions. During checkout If you are trying to buying a product on the store with your Wallet, you will get the option to add more funds you your Wallet, if your current Wallet balance is insufficient. Funds that you have added to your Wallet have no expiry date. Feel free to get in touch if you have any other questions.
Please note that the Wallet is only available in Canada at this time. Crediting funds to your Ubisoft Wallet is usually instantaneous, but it may take a couple of seconds to update the balance in the Uplay PC client. If your balance is incorrect, please refresh the webpage you are currently on or head to the Wallet management page to see if your funds balance has been updated. In the event that your balance was not updated on the Wallet management page, please reach out to us and attach your proof of purchase for to funds to assist our investigation. Feel free to get in touch if you have any other questions.
Please note that the Wallet is only available in Canada at this time. You can check the current balance of your Ubisoft Wallet on: Ubisoft Store You will be able to find your balance displayed next to the Wallet icon on the top of the webpage. If you are on a mobile device, select the hamburger menu in the top left corner of the screen, you can see it next to your Wallet. Wallet management page Open the management page to see your current balance and additional details. If you are on a mobile device, select the hamburger menu in the top left corner of the screen and choose Manage my Wallet. Uplay PC You can find the balance of your Wallet in the top right corner when you open the client. Please note that you will not be able to see the balance in offline mode. Feel free to get in touch if you have any other questions.
Please note that the Wallet is only available in Canada at this time. The currency for your Ubisoft Wallet is set during its creation. While setting up your Wallet the system will suggest the currency based on your location. Once you confirm the pop-up, it will be set for your wallet. Feel free to get in touch if you have any other questions.
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