This error means that you have been kicked from the game for having high ping. If you see this message, please complete our connectivity troubleshooting. If the issue persists, or if you have any other questions, please get in touch!
Every Battle Pass introduces 100 tiers, each with different objectives you can complete to unlock Champions and customisation items. Your Battle Pass progress will be reset every Season. Each Season will offer a Free Battle Pass which is available to all players, a Premium Battle Pass which can be purchased for 950 Bitcrowns, and a Hyper Battle Pass which can be purchased for 2500 Bitcrowns. You can purchase one Battle Pass per Season. Premium and Hyper Passes are only purchasable through the in-game store on PC, PlayStation 4 and Xbox One. Please note that this purchase is non-refundable. If you bought the Battle Pass later in the Season, you will unlock premium rewards retroactively to match your current Battle Pass tier. Please note that Battle Pass content is bound to the account you purchased it with, and cannot be shared between accounts. Let us know if you have any questions!
Items unlocked as part of the Battle Pass during the Technical Test and Open Beta will remain on your account when the game launches. You will be able to access them on all platforms when the full game is released! Do not hesitate to contact us if you have any other questions.
Enter the Hyper Scape on August 11 2020 for PC, PlayStation 4, and Xbox One. For the latest updates on the game, please visit the Hyper Scape website.
All content, including Ubisoft Club rewards and Twitch Drops you unlock for Hyper Scape, can be accessed from your locker. Wallpapers, which can be claimed from the Ubisoft Club, will be downloaded to your PC. Let us know if you have any questions!
Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game. To try improving your overall connection to the game and its features, please try the below steps in the order listed. Please try connecting to the game after completing each step to see if the issues have been resolved. • Reset network hardware. • Switch to a wired connection. • Check for software conflicts. • Enable UPnP.Please contact your ISP for additional information and help with enabling this feature. • Forward ports used by the game.Below are the ports you need for Hyper Scape: TCP: 80, 443, 50000 - 52000 UDP: 3074, 3075, 30000 - 32000 This step will also help you establish an Open NAT for your connection with the game. Please note that you may need to forward additional ports for Ubisoft Connect services. • Reset the Hosts file. • Flush DNS. • Check for external restrictions. Do not hesitate to contact us if you continue to experience issues with your connection to the game.
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