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You have indicated that you are having a technical issue with a PC title. To ensure that our teams have the necessary information to help troubleshoot connectivity, crashing, and performance issues, please attach both your MSInfo file and DXDIAG file to this support case.

Please click HERE for instructions on how create and attach these two files. (NOTE: Page will open in a new window)

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Monday - Friday 11:45-12:45 AEST (Sydney time) Please note that if chat support is at its maximum capacity, the chat button will not be available to you.

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UBISOFT has a legitimate interest to collect and use your personal data in order to handle your request and contact you. Please note that if you do not want to provide us with this data, we won’t be able to identify you and answer your request. Your data is only accessible by UBISOFT and its technical partners and is stored for the life of your account. After you close your account, some information may be archived during the applicable statutory limitation periods. Your information may be transferred to non-European countries that ensure an adequate level of protection according to the EU Commission, or within the framework of the standard data protection clauses adopted by the EU Commission (accessible here). You can exercise your rights to access, rectify, erase, object, restrict processing or receive your information in portable form by making a request using the previous form. To ask any questions to UBISOFT's Data Protection Officer regarding the processing of your personal data, please select "Data Information Request". You may also lodge a complaint with the supervisory authority of your country.

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Open a Support Case

HAVING TROUBLE ACCESSING YOUR ACCOUNT? WE'RE READY TO HELP!

ALL FIELDS ARE REQUIRED

PC GAMING

CONSOLE GAMING

HANDHELD GAMING

MOBILE GAMING

Smart TV

ACCOUNTS AND ONLINE SHOPS

Monday - Friday 11:45-12:45 AEST (Sydney time) Please note that if chat support is at its maximum capacity, the chat button will not be available to you.

Still Looking for help?