"Failed to load player profile" error in Rainbow Six: Siege

This issue is caused by a corrupted local save and can often be resolved by replacing it with a new save file.

Please note that replacing the local save files will reset your Operator loadouts and Situation progress.
To resolve this issue on PC:

• Close the Ubisoft Connect application.
Open your system tray by clicking the little arrow located to the right of your taskbar and check that the client is not running in the background.
• Create a backup of the save folder by copying it to a safe location, then delete it.
You can find the folder in the following locations:

Ubisoft Connect or Epic Games Launcher
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<Ubisoft Connectid>\635
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<Ubisoft Connectid>\1843

• Start Ubisoft Connect in administrator mode and disable the cloud save option.
• Launch the game.
• Once in the game, customise an Operator's loadout and complete a Situation to allow an autosave to be created.
• Exit the game, and re-enable the cloud save options.
• Launch Rainbow Six: Siege again.
You should receive a prompt asking you which save you would like to use. Select the local save option - this will also update the cloud save.
To resolve this issue on console, please delete your local save data on your PlayStation 4 or Xbox One.  If this does not work, you will also need to delete your cloud save data on your console as well. 

Do not hesitate to contact us if the issue persists. If you play on PC, please attach a DxDiag and MSIinfo to your case to help our investigation.

Associated Platforms


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