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HAVING TROUBLE ACCESSING YOUR ACCOUNT? WE'RE READY TO HELP!

ALL FIELDS ARE REQUIRED

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You have indicated that you are having a technical issue with a PC title. To ensure that our teams have the necessary information to help troubleshoot connectivity, crashing, and performance issues, please attach both your MS Info file and DXDIAG file to this support case.

Please click HERE for instructions on how create and attach these two files. (NOTE: Page will open in a new window)

Personal Data Protection

UBISOFT processes your personal data to securely assist you recovering your access to your account.

The processing of your personal data is necessary to perform the contract you have entered with UBISOFT by accepting the Terms of Use.

Your personal data will be accessible by UBISOFT and its technical partners and will be stored for the duration necessary to process your request.

UBISOFT may transfer your personal data to non-European countries that ensure an adequate level of protection according to the EU Commission or within the framework of the standard data protection clauses adopted by the EU Commission here.

You can request a copy of your data, its deletion or rectification, object to the processing of your data, request the restriction of its processing, and/or receive your information in portable form by contacting UBISOFT's data protection officers here.

After contacting us, if you are not satisfied with the way we have handled your request, you may address a complaint to the regulatory authority of your country.

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