Temporary Account Suspension

QUESTION:

I have been suspended from accessing my Ubisoft account. What can be done?

ANSWER:


Your account may have been suspended due to multiple unsuccessful login attempts.  This is an automated security feature and cannot be disabled. 

When activating your key, please be sure to enter the key exactly as it is printed. Capitalize all letters and include all dashes.

Temporary bans last for 1 hour and are caused by either entering your account information or activation key incorrectly too many times. If you try to login or activate again prior to the ban being lifted, the timer will reset. We generally recommend that players wait for 1 hour and 15 minutes before trying again to be sure that the ban has been lifted. Ubisoft Support does not have any way of manually lifting the ban so you will have to wait for the entire duration of the ban before trying again. 

Do not hesitate to contact us if you have any other questions.

Associated Platforms

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