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Game Disc Reads as an Audio Disc

PREGUNTA:

When trying to load the Myst game disc, the computer reads it as an audio disc.

RESPUESTA:


This happens because the Disc drive does not recognize the data on the disc.

To resolve this issue:
  1. First, check to see if some devices are running in MS-DOS mode.
  2. Click on the Start button, select Settings, and then Control Panel.
  3. Double-click the System icon to open the Systems Properties dialog box.
  4. Click on the Performance tab found at the top in the dialog box.
  5. Under the Performance Status section in the dialog box both File System and Virtual Memory should read 32-bit.

If either of these two items reads with a different description, contact the manufacturer of your personal computer. Consult the documentation that came with your computer for the phone number or Web site of their technical support department.

If the File System and Virtual Memory are both running in 32-bit mode, please walk through the following steps:

Troubleshooting steps for disc read issues:

First: try another disc to make sure your disc drive is working correctly. If it does not read, contact the computer manufacturer for assistance.


How to Check for a 32-bit Disc Driver:
  1. Right-click the My Computer icon and left-click Properties on the menu that pops up.
  2. Click the Device Manager tab.
  3. Look for CDROM in the list.

Note: If CDROM is not listed, you will need to contact your computer or Disc drive manufacturer to obtain a 32-bit Disc driver necessary to run this program successfully.


First, wash your disc:
  1. Use dishwasher soap, warm water, and your fingertips.
  2. Wash thoroughly then rinse thoroughly.
  3. Pat dry with a paper towel or soft cloth, being careful not to leave lint on the disc.

Make sure the Terminate and Stay Resident Program is closed:

How to Close Terminate and Stay Resident for Windows 95:
  1. Go to the Desktop of your computer. 
  2. Hold down the Ctrl and Alt keys on your keyboard and tap the Delete key once. 
  3. The Close Program window will display. 
  4. Now click End Task on each item in this window except Explorer and Systray
  5. You will need to Ctrl+Alt+Del each time you click End Task on a program to bring the window back up. 


How to Close Terminate and Stay Resident for Windows 98:
  1. Click on Start, and click Run.
  2. Type only msconfig in the space provided, then click OK. This brings up the System Configuration Utility box.
  3. Click on the Start Up tab, and uncheck everything in this list except System Tray.
  4. Click Apply, and then click OK.
  5. Click Yes when asked to restart your computer.
Try the disc again to see if it loads.


Lower CD Settings:
  1. Go to Start, Settings, and click Control Panel.
  2. Double-click System.
  3. In the System Properties box click the Performance tab at the top.
  4. Select the File system button.
  5. Select the CD-ROM.
  6. Move the slide bar two notches to the left from Large.
  7. Change the Access Pattern from Quad-speed or higher to no read-ahead.
  8. Select the Apply button, and close out of the system properties box.
  9. Click Yes when asked to restart the computer.
Try the disc again to see if it loads.


Data Sync the Disc Drive:
  1. Go to Start, Settings, and click Control Panel.
  2. Double-click System.
  3. Click the Device Manager tab.
  4. Double-click CDROM.
  5. Double-click the Disc information that pops up.
  6. Click the Settings tab and put a check mark next to Sync data transfer.
  7. Click OK.
  8. Click OK again.
  9. Click Yes when asked to restart the computer.

Try the disc again to see if it loads.


Lower Hardware Acceleration:
  1. Go to Start, Settings, and click Control Panel.
  2. Double-click System.
  3. In the System Properties box click the Performance tab at the top.
  4. Click the Graphics button.
  5. Move the slide bar two notches to the left from Full. When it is correctly positioned, it will say Basic Accelerator Functions underneath.
  6. Click OK.
  7. Close out of System Properties.
  8. Click Yes when asked to restart the computer.

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