What are in-app purchases (IAP)?
They're specific packs or content you can buy with real money or hard currency. You can access them in the Main Menu SHOP section.
I just purchased an item but it never came through. What can I do?
Send a ticket to our support team at ubi.support.com so that we can assist you with this issue.
On mobile devices, you can also tap on your Profile Icon to access the Settings and find the "Contact Us" button, then use the link at the bottom of the FAQ. Make sure to include your proof of purchase.
I want a refund. What can I do?