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Download Failed or problems downloading your profile


I am having problems downloading my online profile, and I receive a "Download Failed" error message, how can I resolve this?


This error message means that your online profile is corrupted. We may be able to recover your lost data.

Please start by locating your profile(s) by browsing to the location below:
C:\Users\<Your Username>\AppData\Roaming\Ubisoft\Anno1404\Profiles

Your profile will have a filename such as 1234567890.profile.

Please copy and paste this profile to your desktop or other safe location.

When submitting your ticket, please include the following:
- Your Anno 1404 profile(s) (you may need to compress the *.profile file to upload it)
- The CD key for your game
We may request further information to be able to resolve this issue.

If you are experiencing this issue, please contact support.


Platformes affectées


Merci de votre retour. Merci de votre retour. Nous sommes navré que cela ne vous pas ait aider.
Merci d'ouvrir un dossier afin que nous pouvons vous aider d'avantage.