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Cancelling my Ubisoft Store pre-order

QUESTION:

How do I cancel my pre-order?

RÉPONSE:


Digital items
Pre-order of eligible digital Ubisoft titles may be cancelled as long as the product has not been delivered, typically, up to the official day of release for the title(s) in question.

To cancel your pre-order for a digital item, select the Ask for a refund link next to the relevant product on the Order History page of the Ubisoft Store.

Physical items
Pre-order of eligible physical products may be cancelled up to 15 days before the official release of the title in question. 

Starting 15 days before the official release date, orders will prepare to ship and will no longer be eligible for cancellation.  

Physical products will be shipped to arrive on or after the official release date, depending on the shipping method selected during checkout.
 
If you are unable to contact us to cancel the pre-order prior to the 15 day period, you can return the product in its original condition or reach out to your courier to refuse the shipment.
 
You will receive a refund once the return shipment is processed.

If you have any other questions, please get in touch.

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