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Requesting a refund for digital purchases

You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched.

Return requests for digital products can be submitted on the Order History page of the Ubisoft Store

The following product purchases are final and not eligible for a refund:

Consumables
Downloadable content
In-game currency
Digital console keys
Purchases from our in-game stores

Ubisoft titles purchased through the following approved retailers are subject to their respective store policies and will need to be refunded directly through them:


We also have guides available for requesting refunds for physical purchases and pre-orders.

If you have any issues with an order, or any other questions, please get in touch.

When contacting us, make sure that you are logged into the same Ubisoft account you used to make the original purchase.

Please note that refunds may not be available for games from which you have been banned or if you have otherwise violated any of Ubisoft’s terms (for example, our Terms of Use, Terms of Sale, or any Code of Conduct). In addition, you may not be eligible for refunds if you appear to be abusing our refund policy. Refunds are not intended to be used to enable abuse of our systems or communities.

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