Certain Microsoft services or third-party software running in the background can cause interference with your games.
Before trying the steps below, please disable all programs temporarily, either manually or by performing a clean boot
of your system:
Check which background application is causing the issue
If the issue does not occur after disabling all programs, begin to re-enable them one by one.
Repeat this until you come across the issue again - the last startup item you checked will be the one interfering with your game.
Please note that this process will likely lead to disabling the firewall and security software. Once you have finished testing the game, do not forget to re-enable it.
Software likely to interfere with Ubisoft games
The following list of examples is not exhaustive and advisory only:
|Hardware monitoring software||MSI Afterburner, Riva Tuner|
|Peer-to-Peer software||BitTorrent, uTorrent|
|RGB Controllers or game optimisers||Razer Synapse, SteelSeries Engine|
|Streaming application||OBS, XSplit Gamecaster|
|Software impacting applications||f.lux, Nexus Launcher|
|Video chat services||Skype|
|VoIP applications||Discord, TeamSpeak|
We also recommend disabling experimental features available through NVIDIA GeForce Experience and Radeon Settings.
Do not hesitate to contact us
if you have any other questions.