Issues when upgrading physical PlayStation 4 games
We are aware of an ongoing issue, where players located in the United Kingdom are unable to upgrade their PlayStation 4 version of a game to a PlayStation 5 version for free. This issue was identified for physical PlayStation 4 games of: Assassin’s Creed Valhalla Rainbow Six: Siege Watch Dogs: Legion Our teams are working on resolving this issue. Once this issue has been resolved, eligible game copies will be able to upgrade from the PlayStation 4 version to the PlayStation 5 version of the game. Please let us know if you have any further questions!