Installing or reinstalling Uplay PC

To install Ubisoft Connect PC: • Download the latest version of Ubisoft Connect PC. • Run the installer you downloaded with administrator rights. • Follow the onscreen instructions to complete the installation. We recommend restarting your system once the installation is complete. To reinstall Ubisoft Connect PC: • Close the launcher and back up your safe files. • Remove Ubisoft Connect PC from your system. Once this step is complete, we also recommend deleting the Cache folder from the following location: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher • Follow the above installation steps.  Let us know if you have any questions! 

Linking other platforms to your Ubisoft account

You can link your Ubisoft account to another platform through the Account Management website: •  Head to the Account Information page. •  Scroll down to the Linked Accounts section. •  Select Link under your platform's logo, and follow the onscreen instructions. You can also link your account by entering your details into Ubisoft Connect the first time you launch a game. Some platforms have specific linking instructions:   Epic Games Nintendo Switch Prime Gaming Stadia Steam Twitch Please note that linking and unlinking external accounts can have a permanent impact on your games due to cross-play and cross-progression.  Let us know if you have any other questions!

Requesting a refund for digital purchases

You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched. Return requests for digital products can be submitted on the Order History page of the Ubisoft Store.  The following product purchases are final and not eligible for a refund: Consumables Downloadable content In-game currency Digital console keys Purchases from our in-game stores Ubisoft titles purchased through the following approved retailers are subject to their respective store policies and will need to be refunded directly through them: Epic Games Store Nintendo eShop PlayStation Network Stadia Steam Xbox Marketplace We also have guides available for requesting refunds for physical purchases and pre-orders. If you have any issues with an order, or any other questions, please get in touch. When contacting us, make sure that you are logged into the same Ubisoft account you used to make the original purchase.

Troubleshooting "Service is unavailable" and "A Ubisoft Server is unavailable" errors

If you are installing an older Ubisoft game, the Ubisoft Connect client provided on the disc might be out of date. To resolve this issue:  • Close the Ubisoft Connect client.• Download the newest version of Ubisoft Connect.• Install the client in the same directory as the previous version. If you have installed the Ubisoft Connect client with your game, please leave the default destination as suggested. Please let us know if you have further questions!

Managing friends in Ubisoft Connect

To add friends: • Open Ubisoft Connect. • Click the Friends and groups icon in the top-right corner, next to your avatar. • Select the Add friends icon from the new window. This will open a window where you will be able to search for friends.• Type the Ubisoft Connect name of your friend into the search box. • Press Enter or select Search. This will display all relevant search results.• Click Add to friends next to your friend's Ubisoft Connect name to send an invite. • Once the friend request is accepted, the player will be listed in your friends list.   To remove friends: • Open Ubisoft Connect. • Click the Friends and groups icon in the top-right corner, next to your avatar.• Select one of your friends and left-click the Option icon (three dots).• Click Remove friend to remove the player from your friend list.  You can also manage friends on the Ubisoft Connect website. Let us know if you have any further questions!

"There was a problem authenticating the ownership of this product" error message

This error appears when you are logged into the wrong Ubisoft Connect account while launching our game through Steam. To fix this issue: • In Ubisoft Connect, select your account username in the top-right corner.  • Select Log out.• Enter the login details of the account your game is activated on.• Try launching your game again through Steam. You should now be able to run the game.  If you are unsure which Ubisoft account your game is activated on or have any other questions, please get in touch, including the following: Ownership files from C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership Steam proof of purchase  A screenshot of the game's activation key