Uplay

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Uplay PC

Installing or reinstalling Uplay PC

Uplay PC is a small application that installs quickly and easily. We will summarise the process in a few simple steps here. If Uplay is not currently installed, please start with step 5. If Uplay is already installed on your system, please start with step 1. 1. Close the Uplay PC application down. Please open your system tray by clicking the little arrow located to the right of your taskbar and check that the client is not running in the background. 2. Before you begin the uninstallation process, please back up your save files. 3. Uninstall the Uplay client from your PC. By default, the uninstaller is found in the following location: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher.If you are uninstalling Uplay PC as part of troubleshooting, we recommend deleting the cache folder in the above location once the process is complete. 4. During the process, you will have an option to decide if you want to uninstall your games as well. To do so, simply tick the box. If you do not tick the box, your games will be left untouched. 5. Download the latest version of Uplay. 6. Run the installer you downloaded with administrator rights. 7. An installation wizard will guide you through the next steps. It is advised to restart the PC once the installation is complete. If you have any questions, please do not hesitate to let us know!
Ubisoft Account

Unable to log in to your Ubisoft account

Please follow the steps outlined below if you are experiencing login issues: On Ubisoft webpagesIf you are experiencing issues logging into one of our webpages, please have a look at our article for browser troubleshooting. For Ubisoft Connect PC• Install the latest version of the Ubisoft Connect Desktop App.• Start the Desktop App with admin rights.• Make sure that the Ubisoft Connect is not set to offline mode.• Check that Ubisoft Connect PC is not running into connectivity issues. For Ubisoft Connect PC and on Ubisoft webpages• Make sure you are using the right credentials for your Ubisoft account. Resetting your password may resolve any authentication issues.• If you are still experiencing connectivity issues after following our troubleshooting steps, please try using your credentials on a different network (for instance, another Wi-Fi network or via mobile data). If your issue persists after trying all the above steps, do not hesitate to contact us. Please include your Ubisoft Connect PC log files, as well as your DxDiag and MSInfo reports in your case.
Ubisoft Store

Requesting a refund for digital purchases

You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched. Return requests for digital products can be submitted by selecting the Ask for a refund link next to the relevant product on the Order History page of the Ubisoft Store. Purchases for consumables, downloadable content, in-game currency, digital Nintendo Switch keys or purchases from our in-game stores are final and not eligible for refunds. Ubisoft titles purchased through the following approved retailers are subject to their respective store policies and will need to be refunded directly by the vendor: • Epic Games Store • Nintendo eShop • PlayStation Network • Stadia • Steam • Xbox Marketplace There are also guides available for requesting refunds for physical purchases and pre-orders. If you have any issues with an order, or any other questions, please get in touch. When contacting us, please ensure you are logged into the same Ubisoft account you used to make the original purchase.
Returning a physical product

Orders of physical products placed through the Ubisoft Store may be returned free of charge within 14 days of the original delivery date, unless otherwise specified. We will not be able to accept requests for a return after that date. Returned items must be in their original condition, including packaging, tags, booklets, and labels. Video games, merchandise and sealed collectibles become ineligible for return once opened. For clothing and accessories, all items need to be in their original condition upon return. This means unwashed, unworn (except to try on) and with no imperfections, such as dirt or animal hair. Toys, games and collectibles must be returned to our processing centre in the original packaging. Products outside of their original factory condition are not returnable and will not be refunded. Please do not include additional items that were not approved in the original request. To request a return, please get in touch and include: • Photos of the item(s) you are looking to return, showing clearly that they remain sealed or in delivery condition front • Photos of the packaging itself (if applicable) • Ubisoft Store order number
For Honor

Information about the For Honor Free Weekend (July 2020)

From Thursday, 23 July 2020 to Monday, 27 July 2020, you will have the chance to try the standard edition of For Honor for free. Enter the chaotic brutality of war, and carve a path of destruction through an intense battlefield. If you are playing on PC, please check that your system meets the minimum requirements for the game. The Free Weekend will be accessible on: EpicFrom 23 July 2020 (13:00 UTC) to 27 July 2020 (20:00 UTC). You can preload the game from 21 July 2020 (16:00 UTC). You should find the Trial Weekend in the Offers section of the For Honor store page. PlayStation 4From 23 July 2020 (07:00 UTC) to 27 July (07:00 UTC). You can preload the game from 21 July 2020 (07:00 UTC). You should find the Free Weekend on the Demo page of the PlayStation Store. Select the For Honor icon and in the Demo sub-menu, choose the full game trial. Please note that a PlayStation+ membership is required to access the Free Weekend. SteamFrom 23 July 2020 (17:00 UTC) to 27 July 2020 (20:00 UTC). You should find the Free Weekend in your library. Uplay From 23 July 2020 (13:00 UTC) to 27 July 2020 (13:00 UTC) to 27 July 2020 (20:00 UTC). You can preload the game from 21 July 2020 (16:00 UTC). You should find the Free Weekend by selecting Games > Free Games. Xbox OneFrom 23 July 2020 (07:00 UTC) to 27 July 2020 (07:00 UTC). You should find the Free Weekend by selecting Free Play Days from the dashboard and searching for For Honor. Please note that an Xbox Live Gold subscription is required to access the Free Weekend. If you enjoy For Honor, discounts are available on your chosen platform! Should you choose to purchase the full game, you will keep your progress and will be able to pick up where you left off! You will also retain any Heroes you have unlocked. Please let us know if you have any other questions!
Managing friends in Uplay

To add friends: • Open Uplay. • Click the Friends and groups icon in the top-right corner, next to your avatar. • Select the Add friends icon from the new window. This will open a window where you will be able to search for friends.• Type the Uplay name of your friend into the search box. • Press Enter or select Search. This will display all relevant search results.• Click Add to friends next to your friend's Uplay name to send an invite. • Once the friend request is accepted, the player will be listed in your friends list. To remove friends: • Open Uplay. • Click the Friends and groups icon in the top-right corner, next to your avatar.• Select one of your friends and left-click the Option icon (three dots).• Click Remove friend to remove the player from your friend list. You can also manage friends on the Ubisoft Club website. Let us know if you have any further questions!

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Uplay

TOP GYAKORI KÉRDÉSEK

Installing or reinstalling Uplay PC

Unable to log in to your Ubisoft account

Requesting a refund for digital purchases

Returning a physical product

Information about the For Honor Free Weekend (July 2020)

Managing friends in Uplay

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