You can contact us via live chat between 11:00 – 19:00 (Mon - Fri) or 11:00 - 17:00 (Sat - Sun), for help with getting back into your account.
Please select the scenario that best describes your situation.
I am unable to sign in because…
I have forgotten my account details.
I do not have access to the e-mail address currently associated with my Ubisoft Account.
I encounter an error when I attempt to log in to my Ubisoft Account.
I believe my Ubisoft Account has been compromised.
I need to deactivate 2-Step Verification.
I believe 2-Step Verification was enabled on my account without my consent.
If you are able to sign in but require further assistance with your account, please do not hesitate to contact us.