Start by testing your network connection - if the test shows that your connection is limited, please try the below steps in the order listed:
• Forward ports used by the game
TCP: 53, 80, 3074
UDP: 53, 80, 88, 500, 3074, 3544, 4500
This step will also help you establish an Open NAT for your connection with the game.
Do not hesitate to contact us if you continue to experience issues with your connection to the game.