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Multiple charges for your Ubisoft+ subscription

Ubisoft+ only charges you once a month for your monthly subscription, but you might be seeing multiple charges for reasons described below.
 
When you sign up for Ubisoft+, we send an authorisation request to your financial institution to ensure the payment method is valid (as in, has a valid number, and has not been reported lost or stolen). This request appears as an authorisation for roughly the same amount as your subscription. It is an important step to protect our customers.
 
While this request is processed, the funds are not transferred to Ubisoft, but put on hold. This temporary hold is cancelled daily by Ubisoft, though it may take more time for your financial institution to release the funds back to you. They will be able to give you more information about authorisation holds policy.
 
In some specific situations (such as if the initial payment fails to complete due to insufficient funds) our system will automatically attempt to take the payment again over the course of a week. As mentioned previously, we cancel each temporary hold on a daily basis, though you may find that the previously unsuccessful payments still appear on your account.

You may see up to multiple charges while your payment is being processed, but any funds held during this period will be returned to you.

 
I was using payment method A and I've changed it to payment method B while my subscription is active.
 
• Your payment method will be immediately changed and effective. The payment method B will be used for next billing periods (including the current one).When you change your payment method, an authorisation for 0.01£ is done on this new payment method in order to validate it.

• There will be no charge for the new billing period on payment method A and you can remove it from your account.

I have multiple payments on my account but I cannot access the service!
 
• This could happen if the service has been suspended. These charges are payments that cannot be processed, meaning that your payment for this month cannot be taken. For more information, please have a look at our Suspended Ubisoft+ subscription article.


If you have any concerns over a charge, please don't hesitate to let us know!

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