지금 보려고 하시는 FAQ는 한글로 번역 되어 있지 않습니다. 본 FAQ의 한글 번역이 준비되기 전까지 영문 버전으로 표시됩니다

Starting a Live Chat

질문:

I want to contact Ubisoft Support through Live Chat. How do I start one?

답변:


Live chat support is the best way to get help fast, and our support specialists are available to help you from 9:30 am - 2:30 am ET, 7 days a week.

You can either start a live chat for a new issue or start a live chat for one of your existing cases.

To start a live chat for a new issue:
1. You will first need to log into your Ubisoft account. To do this, scroll to the bottom of the home page, and click Sign In to Open a Support Case.
User-added image
2. Type in the email and password associated with your Ubisoft account, and click Log In.

3. Once logged in, you will need to create a case prior to starting the chat. This will allow you to give us information about your issue so we can provide you with an answer as fast as possible. Please provide as much detail as possible about your issue, and attach any screenshots that you may have.

4. Once you have finished describing your issue, click on the Start Chat button. Your chat session will now begin!
User-added image

To start a live chat for one of your existing issues:
1. Navigate to https://support.ubisoft.com/Cases, and log in if prompted.
2. Click on your Case Number.
3. Add any new details or attach and new attachments you have.
4. Click on the Continue As Chat button.
User-added image

연관된 플랫폼

도움이 되셨습니까?

피드백을 남겨 주셔서 감사합니다. 고객님의 의견에 감사 드립니다. 도움을 드리지 못해 죄송합니다.
문의를 남겨 어떤 도움이 필요한지 알려 주시기 바랍니다.