Freeze or crash on PS3

If you experience some crashes or freezes, please try the following steps: - From the XMB (the main menu of your Playstation 3), select the Game Column  - Then, scroll to the Game Data Utility Folder - Press X  - Find Rocksmith, select it and press the Triangle button - Next, select Delete from pop up menu - Confirm deletion by choosing Yes - Restart your Playstation 3 - Start the game, you will be prompted to reinstall the update - Your game will now be cleared of any data, but your save should still be intact - Go to the Downloads section to re-download any purchased DLC that you would like to play. These songs will now say Already Purchased at the bottom. If your issue persists after following above steps, do not hesitate to contact us.

Lag or latency between strumming the guitar and hearing the sound

For best results, you'll need to configure both your output device and the Rocksmith Real Tone Cable. Both devices should be set to operate using a sample rate of 48 kHz using a 16 bit sample size. Audio output should also be set for 2 channel playback. Configuring Audio Output - Open your Sound panel. You can do this by right-clicking on the Volume icon at the bottom right of your screen and clicking on Sounds - Then, select the Playback tab. - Your desired output device should be set as the Default Device (right click on the device and select Set as Default Device). - Next, select this device and click the Configure button. This will open the speaker configuration dialog. Use these dialogs to set your output device to 2 channel stereo. - Once you have the output set to stereo, return back on the Playback tab, select the device again and click the Properties button. - In the Properties dialog, select the Advanced tab. In this window, you should set the output to 16 bit and 48000 Hz output. You should also set the device to allow exclusive mode to applications. Configuring Your Rocksmith Real Tone Cable The game requires you to have a Rocksmith Real Tone Cable in order to play. Although other guitar input devices will take audio from your electric or bass guitar, Rocksmith only supports the Real Tone Cable. If you have more than one Rocksmith Real Tone cable, you'll want to repeat this procedure for both cables. - Open your Sound panel and select the Recording tab. - Next, select the device and then click the Properties button. - After that, select the Advanced tab. In this window, set the audio format to 1 channel, 16 bit, 48000 Hz. You should also set the device to allow exclusive mode to applications.  Do not hesitate to contact us if you need any further assistance. 

Quickstart guide and configuration suggestions for Rocksmith on Xbox 360

Replacement Real Tone cable

In all circumstances we ask customers to first try the point of purchase if your cable appears to be faulty. If you are within your 28 day warranty period you should be entitled to a trouble free replacement from the store you purchased the cable from. If you are not able to replace your cable at your point of purchase you can arrange a replacement via Ubisoft Customer Services. Please click  to submit your request, if you don't have a Ubisoft account already you will be required to create a Ubisoft account to submit your support ticket, we ask you to use the following options to speed up the time needed to start the replacement process: Product: Select Rocksmith from the product drop-down list. Question: Enter a description of the problem including any troubleshooting you have attempted. Once we have the above information we will contact you and advise you how to proceed with the replacement. Before proceeding with the steps above, please see this article to help determine if you have a defective cable. 

Quickstart guide and configuration suggestions for Rocksmith on PS3

Delayed notes and out of sync audio playing Rocksmith

In order to resolve this issue please see the flyer included in your game box, this gives you recommended Audio/Video configuration options.  If you are still encountering an issue, please try the steps below: 1. Access the main menu of the game by pressing the "Start" button. 2. Please scroll through the icons and select "Options". 3. Choose "Settings Audio and Video". 4. Select "Delay Correction Video". 5. Press to confirm and follow the instructions on the screen. Once done, exit by pressing the "back" button until you get to the main menu again. Rocksmith will now save your new settings.