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Technical Troubleshooting for with Hungry Shark World


Technical Troubleshooting for with Hungry Shark World


Why isn't my device compatible?    
As you can imagine there are thousands of different devices in the world. We are doing our best to make our apps playable on as many of them as we can. However, as each device operates differently it is unfortunately impossible for us to support them all. Please be patient, but also understand that we cannot guarantee if you’ll ever be able to play them on the device that you currently own.

Can I transfer my data between different devices?    
If your new and old devices are both on the same Operating System (OS) you can use Cloud Saving to transfer data. Operating Systems include iOS, Android, Windows, or Amazon-Android. Unfortunately, you can't make a transfer between different OS e.g. between Android and iOS.

I didn’t get the items I bought. Can you help me?   
That’s so annoying!  If you're an Android user, we may be able to get you a refund, or if you use cloud save, we might be able to give you your well-deserved items or currency in-game!
We're afraid that if you are an iOS, Amazon, or Windows user, we won't be able to give you a refund. However, we might be able to help by looking into your save file if you use Cloud Save. It would help us out a lot if you could provide your FGOL Cloud save ID along with the receipt of your purchase.

I didn’t get my reward after participating to a contest. What should I do?
We are sorry to hear that. Please make sure to check if the contest is still active or not in the in-game events tab, then restart your game and your internet connection. If you still don't see your reward, please contact our sharky support team with your FGOL ID, the name and date of the contest. We will do our best to solve your issue!

Where can I find my FGOL ID?    
To find your FGOL ID, press on the small cogs on the start screen. Then select the "Support" tab. At the top of the screen, you will see your FGOL ID. If you need help with anything, tap on 'Copy ID' then on the 'Support' button to open the Support section. Select 'Contact Support' and paste your ID in the ticket description so we can take care of your problem.

How do I get a refund?
Sorry to hear that you have involuntarily bought something in the game. We might be able to help you depending on your Operating System (OS). Please follow the below guidelines to know more!

Google Android - Please contact our support team with: the reason you need a refund and a screenshot of your Google play receipt or the Gmail email address used to make the purchase. Refunds can take 5 to 7 business days and are given on a one time only basis. We reserve the right to refuse if the request is unreasonable or unlawful.

Apple iOS - Sorry! We have no control over refunds on Apple devices. To get a refund from Apple, follow the next steps:
1. Launch iTunes on either your Mac or PC and open the iTunes Store.
2. Sign in with your iTunes account.
3. Click on 'See All' under the Purchase History to find your invoice.
4. Open your invoice and click on 'Report a Problem' next to the specific app purchase in question.
5. You'll be routed to iTunes Web. Simply sign in again to see the list of your recent purchases.
6. Click on Report a Problem one more time and select the reason for your refund request, then click on 'Submit'.

All of my progress is gone. How can I recover my data?   
We're sorry to hear about that. Did you save your progress in the Cloud before? It is the best way to keep it safe if you switch device or uninstall the game, as without Cloud saving you will inadvertently reset all progress made locally, including in-app purchases. If you are switching devices, make sure to screenshot your FGOL ID in the 'Support' tab in the Options section to prevent any loss.

Something that often works is:
1. Turning wi-fi settings to off
2. Restart your device
3. Launch Hungry Shark World and activate Cloud Save (see: ""How do I use Cloud Save?"" FAQ)
4. Then try this exact method with your wifi settings turned on.

If nothing works, please contact the support team and we'll see what we can do.

How do I use Cloud Save?   
Make sure you enable Cloud Save to keep your game progress saved!
1. Make sure you are connected to the internet.
2. Ensure you have downloaded the latest version of the game.
3. Tap on the Facebook icon in the top right corner of the start screen to enable Cloud Save.
4. Log into your Facebook account to link your progress to your account.
5. If the game finds multiple saves, it will ask you to choose which one you want to keep. Tap on 'Continue' and select the progress you want to keep. Be careful when making your choice as it will erase the other progress.
6. You will see a green tick on the cloud icon indicating your progress is saved online.
7. When logging into a new device of the same O.S, simply sign into your Facebook account and repeat the steps above.
8. You can manually force the game to upload your local progress to the Cloud Save by tapping on the cloud icon on the start screen or in the options. Tap on the Online tab and tap on ""Sync Save Data"".
If Cloud Save is not working, please contact the support team and we'll see what we can do.

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