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Troubleshooting connectivity issues with Ubisoft Connect

To help troubleshoot connectivity issues on Ubisoft Connect:

Ubisoft Connect Website
If you cannot log in only on the Ubisoft Connect website, please consult this dedicated article for browser troubleshooting.

In-game features
If you cannot log in through an in-game feature, please check the following steps:
 
PC
• Install the latest version of the Ubisoft Connect Desktop App.
• Launch the Ubisoft Connect Desktop App with admin rights.
• Check if the Ubisoft Connect Desktop App is set to offline mode.
• Check if any connectivity issues exist.

PS4
• Search the connectivity troubleshooting article for your game on our support page.

Xbox One
• Search the connectivity troubleshooting article for your game on our support page

If you still can't connect after trying all the above steps, do not hesitate to contact us

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