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Connection failed! The entered key does not activate the expected privileges

If you have received this error message, it is possible that you have entered the wrong key when activating your game. If this is the case, please contact support using the link at the bottom of this article. Please be sure to include the following:

1.) The Install keycode located on your manual, it should be in the following format:

XXX-XXXX-XXXX-XXXX-XXXX

2.) The Bonus keycode located on a slip of paper, it should be in the following format:

XXX-XXXX-XXXX-XXXX-XXXX

3.) A digital image of your proof of purchase

 

Once you have this information, contact support by clicking here. When submitting your request please use the following from the available drop-downs, this is important as it enables us to deal with your query quicker:

 


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