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Technical Troubleshooting Questions

SPØRSMÅL:

Can I transfer my account to another device?
How can I find my Account ID?
My account was reset and I've lost everything!
My game is crashing/freezing, what should I do?
What to do if my game is not launching?
 

RESPONSE:


Can I transfer my account to another device?
Yes! To transfer your account to another device, you will need to link your game account to a Facebook account. When you've done so, signing in on a different device with your Facebook account will automatically download your save.

How can I find my Account ID?
Find your account IDs:
1. Tap on the “More” Icon on the lower-left side of the screen
2. Select “Options”
3. Select “Support IDs”
4. Your Guest and Social IDs will be displayed on the screen

My account was reset and I've lost everything!
Make sure your game account is linked to your Facebook account.
1) Restart the device
2) Force stop and cache clear the app
3) Making room on the device
4) Make sure the device and application are fully updated
5) Reinstall the app

My game is crashing/freezing, what should I do?
1) Restart the device
2) Force stop and cache clear the app
3) Making room on the device
4) Make sure the device and application are fully updated
5) Reinstall the app


What to do if my game is not launching?
1) Restart the device
2) Force stop and cache clear the app
3) Making room on the device
4) Make sure the device and application are fully updated
5) Reinstall the app


 

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