PC
Message Activations Exceeded
If you are in this situation, please contact our support team. Attaching the activation key to your case will greatly help our agents to provide you with a solution faster.
ANNO 1404: Venice
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PC
Download Failed or problems downloading your profile
This error message means that your online profile is corrupted. We may be able to recover your lost data. Please start by locating your profile(s) by browsing to the location below:C:\Users\<Your Username>\AppData\Roaming\Ubisoft\Anno1404\Profiles Your profile will have a filename such as 1234567890.profile. Please copy and paste this profile to your desktop or other safe location. When submitting your ticket, please include the following: - Your Anno 1404 profile(s) (you may need to compress the *.profile file to upload it) - The CD key for your game We may request further information to be able to resolve this issue. If you are experiencing this issue, please contact support.
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PC
Creating an Online Profile
To create an Online Profile in Anno 1404: Venice, follow the steps below: 1. Start Anno 1404: Venice via the desktop shortcut. 2. If this is your first starting game, you will be prompted to create an Offline Profile. 3. It is important that you use your legacy username when creating an Online Profile. A legacy username is the username you chose when creating your Ubisoft account. You can find it on the Account Information page under your current username, provided that your current username is not the same as on creation. To confirm the entered username, click on the check mark to continue to the main menu. 4. Please select Player profile in the main menu to open the profile management menu. Here, you can make changes to your profiles, like changing the crest or player-colour. Your achievements in the game are also visible here. By selecting the option Profile management on the right, you can continue with the Online Profile creation. 5. You should see your available profiles on the right side of the screen. In our example, there is only the current Offline Profile with the name ANNOnymous. 6.On the bottom of this screen you have option Create online profile, click on it to begin the profile creation. You will have to enter a username and a password, which have to be identical with the legacy username and password of your Ubisoft Account. The Online Profile does not allow special characters. Should your current password contain special characters, we would recommend changing your password, to avoid any errors. After confirming the login details Anno 1404: Venice will now connect to the Ubisoft servers to validate your username and password. On successful validation you can name your Online Profile and confirm with OK. You can distinguish Online and Offline profiles as follows An Offline Profile will only be shown with the name chosen on creation e.g. ANNOnymous The Online Profile will show the chosen name as well as the legacy username e.g. ANNOnymous (Online - ExampleAccount) The creation of the Online Profile is now completed and it should be shown on the right side of the screen below your Offline Profile. 7. If you want to play an Online match, please use the ESC-key to return to the main menu of Anno 1404: Venice. Here, the Multiplayer - Internet option should now be available. 8. At this point you have to enter your activation key, which will bind the key to the account. This has to be done on the first time. You should be able to find the installation key code on the front of your Anno 1404: Venice manual. If you have bought Anno 1404: Venice via our Ubisoft Store, you'll have to check in Ubisoft Connect for the key. Confirm the activation by pressing OK. 10. Your Online profile is now active and should allow you to join Online matches. If you need assistance with these steps or if you have any other questions, feel free to get in touch!
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PC
Troubleshooting functionality issues in Anno 1404
To ensure you get the best performance out of your game please make sure that you have updated the game to the most recent version: Anno 1404 - v1.03.3645 Anno 1404: Venice - v2.01.5010 You can find the version number of your installation of the game on the bottom-left of the main menu. If your version of the installation doesn't match, you can try to install the patches via the Game Updater (gu.exe or gu_addon.exe) in the installation directory of Anno 1404: • Navigate to the Anno 1404 installation folder: Retail: C:\Program Files (x86)\Ubisoft\Related Designs\Anno 1404 Ubisoft Connect PC: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Anno 1404 • Double click gu(gu.exe) or gu_addon(gu_addon.exe) to run the Game Updater. • Follow the on screen instructions to complete the installation of the patch. Please note that the Ubisoft Connect PC and Steam versions should automatically be kept up to date. Should you have difficulties running the Game Updater, try running the program with administrative rights. Alternatively, you can manually install the missing patches: Anno 1404 Patch 1.1 (Download size 219 MB) Patch 1.2 (Download size 127 MB) Patch 1.3 (Download size107 MB) Anno 1404 + Anno 1404: Venice Patch 2.1 (Download size 159 MB) Anno 1404 Gold Edition Patch 3.1 (Download size 228 MB) Please keep in mind that patches should always be installed in ascending order of the version number. To make sure the installation routine has sufficient rights to make changes to your system, please run the patch files with administrative rights. If you have any other questions please feel free to reach out to us!
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PC › ANNO 1404: Venice
Troubleshooting connectivity issues in Anno 1404: Venice (PC)
Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game. To try improving your overall connection to the game and its features, please try the below steps in the order listed: • Reset network hardware. • Switch to a wired connection. • Check for software conflicts. • Enable UPnP. Please contact your ISP for additional information and help with enabling this feature. • Forward ports used by the game. Below are the ports you need for Anno 1404: Venice: UDP: 9103 This step will also help you establish an Open NAT for your connection with the game. • Reset the Hosts file. • Flush DNS. • Check for external restrictions. Do not hesitate to contact us if you continue to experience issues with your connection to the game.
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PC › ANNO 1404: Venice
Accessing the Venice Addon
To play Anno 1404 Venice, you need to launch the addon separately. This is how: - Navigate to the game's installation directory. This is the default directory: C:\Program Files (x86)\Ubisoft\Related Designs\Dawn of Discovery - Gold Edition or C:\Program Files (x86)\Ubisoft\Related Designs\Anno 1404 - Gold Edition - Look for a file named addon.exe - Double-click this file to start the addon. If you have any questions, please feel free to contact us!
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