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ACCOUNT QUESTIONS

QUESTÃO:

Can I play without an Internet connection?
Can I sign into Game Center or Google Play after playing anonymously?
How do I turn off/on push notifications?
Can I continue my progress on another device?
How can I contact you if I need help with the game?
I have some ideas on how to improve the game or feedback to share, how can I send them to you

RESPOSTA:


Can I play without an Internet connection?
No, an Internet connection is required to play. The data for Might & Magic: Elemental Guardians is stored on Ubisoft’s servers so that you can transfer your account to other devices of the same platform (Game Center or Google Play), save your progress automatically, connect with other players, and participate in the ever-changing and expanding game world.

Can I sign into Game Center or Google Play after playing anonymously?
Yes, you can sign into a Game Center or Google Play account after playing with an anonymous account. If you save a game on your Game Center or Google Play account, this will replace your anonymous account. 

How do I turn off/on push notifications?
You can enable or disable the notifications from the Settings menu that appears when tapping on the gear icon you can find in the top right corner of the main Akadimia menu.

Can I continue my progress on another device?
To access your Might & Magic: Elemental Guardians saved data on another iOS or Android device, you simply need to sign into Game Center or Google Play with the same account. You’ll instantly have your old data back, however you must remain signed in with the same Game Center or Google Play account to have access to your data.

How can I contact you if I need help with the game?
Please submit a question to our Customer Support team by tapping the in-game ‘Support’ button you will find in the News Tab of the Inbox. Here you can confidentially report any type of issue you have experienced with the game such as bugs, glitches, possible cheats or exploits.

These reports are useful as they help us to improve the game - something we love to do! Please be as specific as possible because sometimes the smallest details are key to helping us investigate your case and solving the issue.

I have some ideas on how to improve the game or feedback to share, how can I send them to you
We are always open to your ideas and suggestions in order to continue improving the game so that you’ll enjoy it even more!

We recommend that you post your suggestions in the Official Forums as it will be easier for you to elaborate and discuss with other fans. You can also send your ideas to our official Might & Magic: Elemental Guardians Twitter and Facebook accounts. And remember to follow and like them to keep up to date with the latest news and developments from us!

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